Frequently Asked Questions
Q: What is the typical lead time for orders?
A: Standard models typically ship within 15–30 days. For customized units, please allow 30–45 days.
Q: Do you offer after-sales support internationally?
A: Yes, we provide 24/7 technical assistance and have partnered service centers in key regions globally.
Q: Is customization available for specific industrial needs?
A: Absolutely. We offer tailored attachments and modifications to suit your specific factory or square lighting requirements.
Q: What documentation is provided for export shipping?
A: We provide a full export package, including Commercial Invoice, Packing List, Bill of Lading, and Certificate of Conformity (COC).
Q: What is the warranty coverage for this LED lighting?
A: We provide a standard 3-year warranty, with optional extended coverage available up to 5 years.
Q: How do I initiate an order?
A: Please reach out via our official contact channels for a quote. Orders are confirmed via a Purchase Order (PO) against a deposit.
